Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Summary Of Qualifications:

Experience at professional level includes following areas:

• Collecting delinquent accounts and processing billing.
• Supervising office activities.
• Coordinating and prioritizing office work flow.
• Familiarity with insurance, utility and credit environments.
• Determining and resolving customer complaints and problems.

• Lotus 1-2-3
• IBM and Wang PC's
• TELEX terminals
• Tesseract
• Calculator
• Typing

1992-Present:
Pennridge Water Control Authority, East Rock Hill, PA
Billing Clerk

• Resolving customer problems and complaints, answering customer inquirers, composing correspondence.
• Calculating penalty charges and interest, processing semi-annual sewer bills.
• Gathered information and prepared monthly cash flow reports.
• Collect delinquent accounts and process all procedures.
• Coordinating and prioritizing office work flow.
• Act as supervisor whenever necessary.

• Billed and processed clients selecting C.O.B.R.A.
• Deposited and processed monthly payments.
• Provided proper service to customers.
• Researched the accounts of clients and informed them about their monthly rate and payment.
• Planned and maintained monthly schedule.

• Recruited, supervised and trained office employees.
• Helped clients in any title insurance or mortgage insurance questions.
• Traveled throughout the state of Massachusetts, completing credit reports and title searches and supervising field staff.

Manchester High School, Manchester, MA - Diploma (1976)