Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective

Looking for the challenging and rewarding position in the fields of tax accounting or investment.

Summary Of Qualifications

Comprehensive knowledge of IRS Service policies, employment and excise tax laws and regulations, individual income, selected tax forms. Problem solving and bookkeeping skill, proficient in accounting. Skilled in the preparation of employment and individual tax returns.

Employment History

HM Revenue Service, Ashland, OH
Taxpayer Service Representative
10/89 to Present

• Answer to the queries related to tax filing procedures and policies for businesses and individual income.
• Keep knowledge of current enforcement forms, policies, notices, laws, regulations, IRS tax documents, service organization and policies.
• Give explanation about IRS notices and bills to taxpayers and set up installment agreements.
• Build up understanding of tiered interview techniques, to examine taxpayer's ability to pay outstanding tax obligations.

• Posted trades, operated QUOTRON machinery, and performed general office and receptionist duties.

• Initiated sale and created displays of merchandise.
• Resolved departmental and consumer complaints and provided customer service.
• Trained employees and controlled inventory.

Ohio State College, Canton, OH
Bachelor of Arts Degree: Management, May 1989

Computers

DOS, IBM Mainframe, Lotus 1-2-3, WordStar