Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective:

To utilize my skills and experience as an assistant front office manager in any hotel or casino for the betterment of the organization.

Career Profile:

Detailed oriented and have strong organizational skills. Strong ability to interact and manage other hotel staff. Excellent communication and leadership skills.

Experience:

ABC Hotel & Casino, Lyons, Colorado, January 2007 - Present
Assistant Front Office Manager

• Responsible for supervising 40 employees at a 1500 room property. Trained Dual-Rate supervisor, Grave supervisor and agents.
• Processed all the paperwork for the newly hired employees including guest satisfaction performance test, job description, scheduling orientation, orientation checklist, and 90 day probationary period evaluation.
• Responsible for customer service technique and department scheduling. In May 2007 elected as Dept CSA Ambassador and property LMS Super User.
• Completed all Unemployment, State Disability and salary verification inquiries. Kept weekly updates of job openings and placements. Made reservations for the short lived guests for the satisfaction of the guests and ensuring the hotel's budget. XYZ Hotel & Casino, Frisco, Colorado, January 2002- December 2006 Operations Supervisor,
• Responsible for reservations for the short lived guests for the satisfaction of the guests and ensuring the hotel's budget.
• Created employee incentive program and responsible for office supply-ordering. Supervised daily functions of department facilitating 3,100 uniformed employees.

University of Colorado, Bachelor's Degree in Hotel Management, 2002